FAQ

Our goal is 100% customer satisfaction. We're known for our excellent service, expertise, and extensive sport fishing range—which is why our customers keep coming back.

Is it secure/safe to shop via your webshop?

Yes. We have implemented all necessary security measures for safe e-commerce transactions.

How long does it take before I get my package?

With real-time inventory tracking, we deliver fast! Our goal is to ship your order no later than the day after you place it. During peak periods like Black Friday, delivery times may be extended. Normal delivery time is 2-5 business days.

What are the shipping costs?

We ship to all countries in the EU, as well as Norway and Switzerland. We offer multiple shipping methods at competitive rates, and all deliveries are trackable. Shipping costs depend on the products ordered (size, weight, etc.), the shipping method you choose, and your country. The shipping cost is displayed at checkout before you place your order!

Why don't you send small items in letters?

Letters are not trackable, so if something goes missing we have no way to trace it.

Are all products available for immediate delivery?

Where it says "In stock," the product is available for immediate delivery.

Do you have the same low prices in your flagship store?

Yes, we have the same low prices in our Stockholm store.

How does your pricing work?

We have two types of prices:

Regular Price: Our standard price for the product, the same in-store and online
Superdeal: Sales or special offers. The same price in-store and online.

Claims & Transport Damages

For claims and transport damages, please use this contact form.

In most cases, our suppliers determine what qualifies as a valid claim. We may need to receive the damaged goods and forward them to the supplier, though usually a photo is sufficient. Processing time for claims is 1-3 weeks, but we always try to resolve issues as quickly as possible.

If a product from Sportfishtackle is damaged in transit—whether the damage is visible or hidden—you must notify both the shipping carrier and us immediately using this form. Visible damage should be reported the same day. Hidden damage must be reported within 7 business days.

Keep all products and packaging so the carrier can inspect them if needed. You may need to submit photos of the damaged goods and packaging, so document everything thoroughly. As the sender, we at Sportfishtackle are responsible for ensuring shipments are packaged correctly.

If the package has visible damage, it's important to have the collection point staff, carrier, or driver document it.

If the carrier needs additional information from you—such as receipts, invoices, or photos of the product or packaging—they will request it. The carrier will get back to you as soon as possible regarding whether the claim has been approved. For missing domestic shipments, the carrier has up to 60 days to locate the package.

If all or part of your order is damaged, you will receive compensation corresponding to the decrease in value. The carrier only compensates for confirmed direct damages, not indirect costs.

Can I order from abroad?

Yes! We ship to all countries in the EU, as well as Norway and Switzerland.

Can I cancel my purchase? Can I exchange it if I change my mind?

Of course! You have 30 days to return your purchase. Returned items must be in unopened packaging and in the same condition as when delivered. You as a customer is responsible for return shipping and shipping costs for the replacement product.

» Use the return form available here.

* Exceptions to the right of return include personalized products or items that cannot be returned once opened. Examples include fishing reels that have been spooled with line at your request, or opened packages of bait. Special orders and custom-ordered items are not eligible for return or exchange.

Can I get a discount if I'm in a specific fishing club?

We do not offer additional discounts, either in our physical store or webshop. We already offer great prices while maintaining a very high service level and competitive shipping rates.