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Switzerland (excl. vat)Terms & Conditions
Purchase & Delivery Terms
Sportfishtackle.com is part of Söder Sportfiske AB with corporate identity number 556656-9447.
To shop at Sportfishtackle.com, you must be 18 years old or have a legal guardian's permission. By placing your order, you agree to these purchase terms and conditions. VAT is included in all prices (except for sales outside the EU: North America, Norway, Switzerland, and Åland Islands), but shipping costs will be added where applicable. Shipping costs are displayed at checkout.
Card Payment
For customers outside Sweden, we use DIBS and 3D Secure, the standard jointly developed by Visa/Mastercard, which is the safest payment method over the internet today. When paying by debit/credit card, the terms and conditions apply as soon as the card transaction has been approved. No extra fee is charged for card payments.
PayPal
Some international customers can pay via PayPal's payment service.
Klarna
Some international customers can pay with Klarna's checkout.
Unclaimed Packages
For goods that you as a customer do not collect, we charge a cost for shipping, return shipping, and handling totaling 40 EUR. For bulky shipments, an extra shipping cost of 30 EUR will be added (a total of 70 EUR).
Deliveries
For deliveries, we work with different shipping carriers. We can normally ship your order within 1-2 business days, which means you should receive your order within 2-5 business days. During holidays, high season, and special occasions such as Black Friday, deliveries may take a few extra days.
Return Policy
We at Söder Sportfiske want you to be happy with your purchase and offer a 30-day exchange right*. To be eligible, items must be returned in unopened packaging and in the same condition as when delivered.
Please note: We do not offer free returns, the customer is responsible for all return shipping costs.
Contact us using our returns form before sending anything back. We'll help you arrange the return. Returns must be sent as a business parcel. For international orders, the customer is also responsible for the shipping cost of any replacement item.
*Exceptions: the exchange right does not apply to personalized products or items that cannot be resold once opened such as fishing reels spooled with line at your request, or opened bait packaging. Special orders and custom-ordered items are not eligible for return or exchange.
Claims
For claims, you should always start by submitting our claims form. Describe why you want to make a claim and attach photos of the damage, and include your order number/customer number. Depending on the type of product and the damage involved, it can be resolved in different ways. In most cases, our suppliers determine what qualifies as a valid claim, so we must receive the damaged goods and forward them to the supplier. Processing time for claims is estimated at 1-3 weeks, but we always try to resolve issues as quickly as possible. We will send you a return label so you can send back the damaged item.
Transport Damage
If a product from Sportfishtackle.com is damaged in transit—whether the damage is visible or hidden—you must notify both the carrier or pickup point and submit our claims form immediately. Visible damage should be reported the same day. Hidden damage must be reported within 7 business days.
Keep all products and packaging so the carrier can inspect them if needed. You may need to submit photos of the damaged goods and packaging, so document everything thoroughly. As the sender, Sportfishtackle.com is responsible for ensuring shipments are packaged correctly.
If the package has visible damage, it's important to have the delivery representative or driver document it.
Warranty, Product Information and Usage
All purchases follow Swedish consumer purchase law. This means that all products sold via Sportfishtackle.com or at our store Söder Sportfiske have a two-year product warranty. The warranty applies to manufacturing defects, not handling errors or wear and tear. Beyond this, Söder Sportfiske provides no additional guarantees beyond the manufacturer's specified warranties.
If you feel unsure about the warranty or the instructions included with your product, please contact us prior to use so we can help you. For further information regarding a product's chemical composition, please look at the manufacturer's website or contact our customer support prior to use. Please use all products in accordance with their intended use. We cannot take responsibility for any injuries or damages caused by improper use of the products.
Please note that some products may be classified as harmful or restricted according to various countries' legislation. Please check if this applies to your purchase.
Special note for US customers:
WARNING: California's Proposition 65 https://www.P65Warnings.ca.gov/product
Import Charges & VAT
For deliveries to countries outside the European Union, you may be required to pay local import tariffs, VAT, or sales tax if your order passes through your local customs office.
For deliveries within the European Union (outside of Sweden), all customers are treated as consumers (specifically in terms of VAT) unless we make an explicit statement to the contrary.
Right of Withdrawal
If a customer changes their mind about a purchase from Sportfishtackle.com and wants to return the products, the package must be unopened and in the same condition as when delivered. ALWAYS contact us using our returns form before making a return. The right of withdrawal is valid for 30 days from the date of purchase. For a change of mind, the customer is responsible for return shipping. The returned package must be sent as a business parcel. We do not have the ability to collect parcels from postal services.
We reserve the right to correct any inaccuracies on the website, sold-out items, misprints, and final sales.
Cookies
A cookie is a text file that is saved by a browser and stored on your device. The cookie may contain various information depending on the type of cookie.
The purpose of the cookies used in Askås' e-commerce platform is to improve the site. In some cases, cookies are necessary for different functions and services to work correctly.
In addition to the cookies that Askås' system uses, cookies from external sources also occur. Examples include cookies from Google and Facebook.
You have the opportunity to control how cookies work in different ways. You can make several settings in your web browser to determine cookie usage. Full blocking of all cookies or blocking only third-party cookies is possible. You can also adjust settings so that all cookies are deleted when a browser is closed.
NOTE: Without cookies, some functions and services will cease to function, making it impossible to complete a purchase in the store.
Which Cookies Do We Use in the Store
Cookies Regarding the User
Some cookies save information that makes it possible to identify a logged-in user. These cookies are always set but contain no information and are not used when a user is not logged in. These cookies work together to identify a user. They do not save addresses, emails, or other types of personal information that can be directly linked to a person.
Cookies Regarding the Session
In all cases, whether the user is logged in or not, a session ID is saved that handles the client's session.
Cookies for the Store
The system sets a number of cookies that form the basis of functionality and services that the store contains.
This includes cookies regarding language, currency, and VAT rate used in the store. Cookies that save which product category is displayed, display format, and sorting order are other examples.
Cookies for Askås Leads
Askås Leads is a module that enables the e-retailer to engage customers through email marketing. For this function to work as intended, several cookies are set when Askås Leads is activated. These cookies save the time when the user entered the store and the number of clicks that form the basis for when Askås Leads is initiated and possibly re-initiated.
Cookies for Subscriptions
When a store uses subscriptions, a cookie is added that is linked to the subscription itself. Only used when the subscription has been created by the customer.
External Cookie Sources
There may be cookies from external sources in addition to cookies set by the system. Cookies for statistics, cookies for price comparison sites, cookies for advertising, and other external channels.
For a cookie to be counted as a third-party cookie, it must be placed on the third party's domain. A cookie that belongs to an external party but is still placed on our own domain is not counted as a third-party cookie.
How Long Are Cookies Saved?
Cookies placed in Askås' system are permanent cookies. How long they are saved is determined by the timing that is set. Many cookies have a 1000-day default, while others are set to one year.
Use of Personal Data
In connection with registration and ordering, we will store and use your information to fulfill the contracts entered into and provide the service you expect from us. You have the right to access the personal data we manage about you, and you also have the right to request that the data be corrected or deleted. Full details of how we use your personal data, your rights, and how we safeguard them are set out in our Privacy Policy, which you can read here.
If you have questions about our use of your personal data, you can also contact customer service.
Force Majeure
Söder Sportfiske AB is exempt from penalties for failure to fulfill certain obligations under this agreement if the failure is due to liberating circumstances as described below and the circumstance prevents, impedes, or delays performance. Liberating circumstances include government action or omission, new or changed legislation, labor market conflicts, blockades, fire, flood, sabotage, major accidents, or other types of natural disasters. In force majeure situations, government decisions include those that negatively affect the market and products, such as restrictions on sales, warning texts, sales prohibitions, abnormal market decline, or if the company has been subjected to criminal activity that affects the business.
Dispute Resolution
In the event of a dispute, our policy is to always follow the recommendations of the General Claims Board (Allmänna Reklamationsnämnden). You can find them at http://www.arn.se.
Alternatively, you can contact the European Online Dispute Resolution (ODR) platform for more information. The European ODR platform is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools. Link: ec.europa.eu/consumers/odr
Search Results
When searching on sportfishtackle.com, there are two rules for how products are sorted at the top: first, the product must be in stock, and second, popularity/relevance is based on how many others have searched for and clicked on the product.
Reviews
We do not currently have a feature that verifies whether the person leaving a review has actually purchased the item. We rely on our visitors and customers to be truthful with their product reviews.
Contact Details
Söder Sportfiske AB
Kontovägen 5
175 62 Järfälla
Sweden
+46-8-844900
Contact form >>
IBAN: SE12 6000 0000 0002 4134 1078
BIC: HANDSESS
ORG.NR: 556656-9447
VAT: SE556656944701